Quality Problem
In essence this means that faulty products can be returned to OnhotShop by confirm the obvious quality defects as follows:
* Stain;
* Ripping;
* Zipper malfunction;
* Low quality of workmanship;
* The falling of beading and sequin;
* Huge deviation between the receiving and the one displayed in the image;
* Color differentia;
* Poor parcel packing.
A Full Refund (Item fare) is offered for the occurrence of above situation.
Please ship the package to the designated address given from the personnel in charge of RMA. Customer needs to cover the return shipping fee for package return. OnhotShop will proceed to full refund as long as receiving the returning package. It is fully appreciated for customer provide of related tracking information.
We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.
The policy of Quality Problem is adoptable by items in none custom made and custom made mode.
Size Issue
For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the different part. Customer shall submit the photographs to here for designated personnel take the dispute and the relevant faulty confirmation. A reply with the resolution is offered within 2-3 business days.
Please find the following criteria for RMA originated by size deviation in different processing mode:
* Custom Made
* Deviation on the original size for over 2CM
* None Custom Made
* Deviation on the original size for over 3CM
A Full Refund (Item fare and shipping fee) is offered for the occurrence of above situation.
Please ship the package to the designated address given from the personnel in charge of RMA. Customer needs to cover the fee for package return. OnhotShop will proceed to full refund as long as receiving the returning package. It is fully appreciated for customer provides of related tracking information.
We shall strictly follow your requirement on the change of the original design from the product you purchased. The request for the return of your received product in the event of not meeting your requirement on the change of style from the original design is not accepted.
Item out of stock
Under certain circumstance for item may out of stock or insufficient of material during the product processing period. Milanoo customer service team may contact customer and giving proper solution or notification to the situation. Customer may ask for Full Refund (Item fare and shipping fee) in the event of no receiving email of relevant notification.
OnhotShop will offer reshipping service in the event of accessories of order are out of stock, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.
The policy is adoptable by items in none custom made and custom made mode.
In delay of order processing
The delay of order processing may affect using of product or unable of reaching the estimated delivery date. OnhotShop may offer full refund for none custom made and custom made order in the event of above situation.
The policy is adoptable by items in none custom made and custom made mode.
In delay of international shipment
Please be kind understanding for OnhotShop is unable of control the international shipment after the package been dispatching from the sorting center. For order was delayed due to the international shipment in whereof the package was shipped under normal processing period, OnhotShop shall offer refund on the shipping fee.
The policy is adoptable by items in none custom made and custom made mode.
Wrong item or package sent/Missing product
Full refund is offered for the miss and wrongly shipping of package.
OnhotShop will offer reshipping service in the event of miss and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.
Please be sure to open the parcel and checking the content of items before sign to receive.
The policy is adoptable by items in none custom made and custom made mode.
Lost package
1. Order #
2. Item #
3. Tacking #
4. Request: refund or return
5. The answer to the following questions are required:
A. If you have checked the package all around the house?
B. If you inquired your relatives or neighbor for package receiving?
C. If you ever contacted the shipping carrier?
D. If the package been detained by the customs?
Please refer to the following return policies and solutions for action taken from customer:
The policy is adoptable by items in none custom made and custom made mode.
Please refer to the following return policies originated by customer’s own causes and views:
The policy is adoptable by items in none custom made and custom made mode.
Providing of wrong information for order processing.
Under circumstance for OnhotShop processed the order by strictly following the size selected from customer. OnhotShop shall offer the solution In the event of customer realized the size expected was incompatible to the receiving.(Customer provide the wrong information for order processing).
